Effective Date: July 29, 2026 Last Updated: August 18, 2026
⚠️ Attorney Review Recommended. This document was prepared as a working draft. Have a licensed attorney review it before publishing, particularly regarding CCPA compliance and any state-specific requirements.
Elite AI Services LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Elite Advisor AI mobile application and website (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information as described here. If you do not agree, please discontinue use of the Service.
When you create an account or use the Service, you may provide:
When you use the Service, we may automatically collect:
We use the following third-party services that may collect information about you:
We do not use your data or your customers' data to train AI models. Inputs you provide to the Service — including vehicle information, objection types, and customer data — are processed by Anthropic's Claude API to generate coaching responses. They are not stored by Anthropic for model training purposes under our API agreement. Elite AI Services LLC does not sell, license, or share your session data or customer data with any AI model provider for training purposes.
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your personal information to serve you third-party advertisements.
The Service allows you to store and manage customer personal information, including customer names and phone numbers, for the purpose of coaching you on follow-up communications and service sales.
When you enter customer personal information into the Service, Elite AI Services LLC acts as a data processor — we process that data solely on your behalf, under your instructions, and for the purpose of providing the Service to you. You, as the service advisor, act as the data controller and are responsible for ensuring your use of customer data complies with applicable law. This processor relationship is governed by our Data Processing Agreement (DPA), which is incorporated into this Privacy Policy by reference.
Elite Advisor AI uses a pseudonymized data model designed to minimize the customer personal information stored in our systems. We store:
What we do NOT store:
How phone numbers are handled: When you initiate an SMS session, the customer's phone number is used in active memory to send and receive messages via Twilio. It is never written to our database. On Twilio's side, we have enabled Message Redaction, which clears message content and phone number data from Twilio's systems within 24 hours of delivery.
Customer personal information you enter into the Service is used exclusively to:
We do not use customer data to contact those customers directly, sell to them, or share their information with any third party except as necessary to provide the Service (e.g., processing through our cloud infrastructure provider).
Before entering any customer's personal information into the Service, you are responsible for:
Customer data is retained according to the following schedule:
If one of your customers contacts us directly to request access to, correction of, or deletion of their personal information stored in the Service, we will notify you and work with you to fulfill that request within the timeframes required by applicable law. Customers may contact us at jorge@eliteadvisorai.com.
We do not sell, rent, or trade your personal information. We may share your information in limited circumstances:
We share information with trusted third-party vendors who assist in operating the Service, including:
All service providers are contractually required to use your information only to provide services to us and in compliance with applicable law.
We may disclose your information if required to do so by law or in response to valid legal process (such as a court order or subpoena), or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice in the Service before your information is transferred and becomes subject to a different privacy policy.
We may share your information for any other purpose with your explicit consent.
We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we will retain your advisor account data (login credentials, profile, pay plan settings, performance history) for up to 90 days to allow for account reactivation, after which it will be deleted or anonymized. This 90-day window applies to your own account data only — customer data follows the shorter schedule in Section 4.5 and is deleted within 30 days of account cancellation regardless of whether you reactivate.
We may retain certain information for longer periods as required by law or for legitimate business purposes such as fraud prevention or dispute resolution.
Performance data and app usage logs may be retained in anonymized, aggregated form indefinitely for analytics and product improvement purposes.
Your information is stored on secure servers hosted by our cloud infrastructure providers. We implement industry-standard security measures including:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
You may access and update your account information at any time through your account settings in the Service.
You may request deletion of your account and associated personal information by contacting us at jorge@eliteadvisorai.com. We will process deletion requests within 30 days, subject to any legal obligations to retain certain data.
You may request a copy of the personal information we hold about you in a structured, machine-readable format by contacting jorge@eliteadvisorai.com.
You may opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us at jorge@eliteadvisorai.com. Note that we may still send you transactional emails related to your account and subscription.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we share it.
You have the right to request deletion of personal information we have collected, subject to certain exceptions.
You have the right to request correction of inaccurate personal information.
We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide a "Do Not Sell or Share My Personal Information" link.
If you are a dealership customer (not a service advisor subscriber) and believe your personal information has been stored in this Service by a service advisor, you may contact us at jorge@eliteadvisorai.com to request access, correction, or deletion of your information. We will coordinate with the relevant advisor to fulfill your request within 45 days.
We will not discriminate against you for exercising your CCPA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights.
To exercise your California privacy rights, contact us at:
We will respond within 45 days of receiving your request. We may need to verify your identity before processing your request.
Our website (eliteadvisorai.com) may use essential cookies and third-party services (such as Google Fonts and Google Forms) that may set cookies. We do not use cookies for advertising or behavioral tracking. We do not currently respond to browser "Do Not Track" signals, as there is no consistent industry standard for how to respond to such signals. If you wish to limit cookie usage, you may configure your browser settings accordingly.
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us at jorge@eliteadvisorai.com.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a prominent notice in the Service before the changes take effect. Your continued use of the Service after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Elite AI Services LLC Attn: Privacy jorge@eliteadvisorai.com eliteadvisorai.com
We will respond to privacy inquiries within 30 days.
This Privacy Policy was last updated on August 18, 2026.