Effective Date: July 29, 2026 Last Updated: August 18, 2026
⚠️ Attorney Review Recommended. This document was prepared as a working draft. Have a licensed attorney review it before publishing, particularly regarding TCPA/SMS compliance, customer data handling, and California consumer protection law.
By accessing or using Elite Advisor AI (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Elite AI Services LLC ("Company," "we," "us," or "our"), a California limited liability company.
Elite Advisor AI is a subscription-based mobile coaching application designed to assist automotive service advisors with sales techniques, objection handling, customer communication scripts, and performance tracking. The Service provides:
Important: Elite Advisor AI is a coaching and productivity tool. The AI-generated content provided through the Service consists of suggestions and examples only. It is not professional legal, financial, or compliance advice. You are solely responsible for how you use any content generated by the Service in your professional interactions.
Beta Notice: The Service is currently in beta. Beta versions may contain bugs, errors, or incomplete features. Features available during beta may change, be removed, or be modified before or after general release. We are not liable for any damages, data loss, or business interruption resulting from your use of the Service during its beta period. Your feedback during beta helps improve the product and is appreciated.
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
The Service is intended for individual automotive service professionals. Use of the Service does not require authorization from your employer or dealership; however, your use of the Service must comply with any applicable employer policies and all applicable laws.
To access the Service, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms.
The Service is offered on a subscription basis. Current pricing is $24.99 per month ("Monthly Plan") or as otherwise stated at the time of purchase. Pricing is subject to change with notice as provided in Section 16.
By subscribing, you authorize us (through our payment processor, Stripe) to charge your designated payment method on a recurring basis at the frequency of your selected plan. Charges occur at the beginning of each billing cycle.
If we offer a free trial, your payment method will be charged at the end of the trial period unless you cancel before the trial ends. You may only use one free trial per account.
You may cancel your subscription at any time through your account settings or by contacting us at jorge@eliteadvisorai.com. Cancellation takes effect at the end of the current billing period. You will retain access to the Service through the end of the paid period.
All subscription fees are non-refundable except as required by applicable law or as expressly stated in a promotional offer. If you believe you were charged in error, contact us within 30 days of the charge.
If a payment fails, we may suspend your access to the Service until payment is resolved. We will notify you of failed payments via the email address associated with your account.
The Service uses artificial intelligence (powered by third-party AI providers including Anthropic's Claude) to generate scripts, responses, and coaching content. You acknowledge that:
Nothing in the Service constitutes legal advice, compliance advice, or advice regarding your employer's policies. AI-generated sales scripts and objection responses are educational and inspirational in nature.
You agree to use your professional judgment when applying any content generated by the Service. You bear sole responsibility for how you communicate with customers and for compliance with all applicable laws, including consumer protection laws and regulations governing automotive service.
You agree not to present scripts, responses, or any other content generated by the Service to customers or third parties as solely your own original writing when those customers or third parties would reasonably object to AI involvement. You remain responsible for reviewing all AI-generated content before use and for ensuring it is accurate, appropriate, and compliant with applicable law.
By using the Service, you grant Elite AI Services LLC a limited, non-exclusive, royalty-free license to process and store the inputs you provide — such as vehicle type, objection type, and advisor notes — solely for the purpose of generating coaching responses and improving the Service. We do not use your customer personal information or session data to train third-party AI models. See Section 11 for more detail on our data practices.
The Service provides suggested text message scripts for communicating with your customers. These are coaching suggestions only. You are responsible for all messages you send to customers.
If you use suggested SMS scripts to contact customers, you are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any other applicable federal, state, or local laws governing electronic communications. This includes obtaining proper customer consent before sending marketing messages.
All customer communications are initiated and sent by you. The Service provides suggested language and coaching only. You are solely responsible for every message you send to a customer, regardless of whether that message was drafted with assistance from the Service.
The SMS infrastructure underlying this Service is provided by Twilio Inc. By using any SMS-related features of the Service, you acknowledge and agree that: (a) the delivery of messages is subject to Twilio's Acceptable Use Policy (twilio.com/legal/aup) and Messaging Policy (twilio.com/legal/messaging-policy); (b) you will not use the Service to send messages that violate those policies; and (c) we reserve the right to suspend your access to SMS features immediately if Twilio suspends or restricts our account due to your conduct. Your failure to comply with Twilio's policies may result in suspension of your SMS access without prior notice.
The Service sends SMS messages through a single company-operated phone number. Elite AI Services LLC — not individual advisors — is responsible for, and has completed, 10DLC (10-Digit Long Code) Brand and Campaign registration with carriers through our SMS provider, as required by U.S. carriers and the CTIA. You do not need to register anything yourself to use the SMS features of the Service.
Your responsibility is to use the SMS features consistent with the registered campaign's approved use case (customer service and follow-up communication with existing dealership customers) and in compliance with Section 7.2 (TCPA Compliance) and Section 8.3 (Customer Consent). Misuse — including content outside the registered use case or violations of Twilio's Acceptable Use Policy (Section 7.4) — may result in carrier filtering, delivery failures, or suspension of your SMS access, for which we are not responsible.
When you enter customer personal information into the Service — including customer names, phone numbers, vehicle information, or any other information relating to an identifiable individual — you act as the data controller of that information. Elite AI Services LLC acts as a data processor, processing that data solely on your behalf and in accordance with your instructions and our Data Processing Agreement (DPA).
The Service uses a pseudonymized data model designed to minimize customer personal information in our systems. The following is stored when you use SMS and customer management features:
What is not stored: Customer full name, customer phone number, VIN, customer financial information, government ID numbers, and medical information.
Phone number handling: Phone numbers are used in active memory during SMS sessions to send and receive messages via Twilio. They are never written to our database. Twilio Message Redaction is enabled, clearing message content and phone number data from Twilio's systems within 24 hours of delivery.
Before entering any customer's personal information into the Service, you represent and warrant that:
You agree not to enter into the Service:
If a customer contacts you requesting access to, correction of, or deletion of their personal information that you have stored in the Service, you are responsible for honoring that request. You may contact us at jorge@eliteadvisorai.com to assist with data deletion requests.
Your use of the Service to store or process customer personal information is subject to our Data Processing Agreement (DPA), which is incorporated into these Terms by reference. By entering customer personal information into the Service, you agree to the DPA.
You agree not to use the Service to:
The Service, including all software, content, scripts, playbooks, educational materials, AI system prompts, branding, and design elements, is owned by Elite AI Services LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content in the Service without our prior written consent.
You retain ownership of any data or content you input into the Service (such as advisor name, dealership, performance notes, and customer interaction logs you choose to record). By inputting content into the Service, you grant us a limited, non-exclusive license to process and store that content solely to provide the Service to you.
If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, royalty-free right to use that feedback in any way, without compensation to you.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.
The Service integrates with the following third-party services: Anthropic (AI coaching and transcript redaction), Twilio (SMS delivery with Message Redaction enabled), Stripe (subscription payments), Supabase (cloud database hosted on AWS), and Vercel (application hosting). Your use of these integrations is also subject to those providers' terms of service and privacy policies. We are not responsible for the practices of any third-party service provider.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ELITE AI SERVICES LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Elite AI Services LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your communications with customers using content suggested by the Service; (d) your violation of any applicable law; (e) your breach of Section 8 (Customer Data), including any failure to obtain proper customer consent before entering customer personal information into the Service; or (f) any TCPA violation, data breach, or privacy claim arising from customer data you entered into the Service.
You may terminate your account at any time by canceling your subscription and discontinuing use of the Service.
We reserve the right to suspend or terminate your account, with or without notice, for: (a) violation of these Terms; (b) non-payment; (c) conduct we determine, in our sole discretion, to be harmful to other users, the Service, or third parties; or (d) any other reason at our discretion.
Upon termination, your right to use the Service immediately ceases. Sections 10 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), and 18 (Governing Law) survive termination. Upon termination, we will delete or return any customer personal information you stored in the Service within 30 days, in accordance with the Data Processing Agreement.
We may update these Terms from time to time. We will notify you of material changes by email or by displaying a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Service is provided by Elite AI Services LLC. If you have a question or complaint regarding the Service, please contact us at jorge@eliteadvisorai.com. California residents may also reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
For questions about these Terms of Service, contact:
Elite AI Services LLC jorge@eliteadvisorai.com eliteadvisorai.com
These Terms of Service were last updated on August 18, 2026. Please review them periodically for changes.